Privacy Policy
Your information security matters to us. Learn how SIBLGroup collects, uses, and protects your data.
Privacy Policy: Your Information Security
We respect the privacy of customers and make every effort to protect the data collected from users of this website. The following sections explain what data we collect, how we collect it, how we use it, how we protect it, and what rights you have regarding your data.
Users are advised to read the privacy policy before using our website. If you do not agree with any part of the policy, you should stop accessing the website. Anyone who continues using the website is considered to have agreed to the privacy policy. If you need clarification about any part of the policy, you may contact our customer support.
This privacy policy does not apply to third-party websites, mobile sites, or mobile apps, even if they are linked to our website. Information and privacy practices of SIBLGroup business partners, advertisers, sponsors, or other linked sites may differ. You should review the privacy policies of any third party whose products or services you access.
Privacy Policy Amendment
It is the user's responsibility to read the privacy policy before using the website. By accessing the website, you agree to the updated privacy policy. If you do not agree with any amendments, you should stop using the website. Only SIBLGroup officials have the authority to modify the privacy policy.
Quick Summary
- We collect your information to provide and improve our services.
- We do not sell your personal data.
- We use cookies for performance, personalization, and analytics (you can control them).
- Marketing communications (email, SMS, AI-assisted calls) are opt-in only.
- You can access, update, delete, or withdraw consent for your data at any time.
- We maintain strict security measures and will notify you if a breach occurs.
How Do We Collect Data?
We collect data through two methods:
Direct collection
Users provide data by filling out forms, usually when registering an account or booking services. Users may also provide personal information when contacting customer support.
Indirect collection
We use software and applications to collect data from your device, which is permitted by law. In this method, we generally do not ask for consent. Visiting our website implies acceptance of our data collection practices.
How Do We Use the Information We Collect?
- To provide services booked by users
- To process payments
- To contact you in case of emergencies
- To send booking details
- To conduct marketing based on your interests
- To improve our website
- To personalize the website experience
SMS Terms of Service
By opting into SMS through a web form or other medium, you agree to receive SMS messages from SIBLGroup. This includes external conversations and internal employee communications. Message frequency varies. Message and data rates may apply. Text HELP for assistance. Reply STOP to opt out.
Data Sharing
We may share your data with:
- Trusted service providers (hosting, analytics, CRM) under confidentiality
- Legal authorities when required
- Successors in the event of a merger, acquisition, or asset sale (with notice)
We do not sell personal information to third parties.
Your Data Security and Rights
As the owner of your data, you have the following rights:
- You may choose not to provide requested data, but this may limit your access to the website.
- You may request deletion of your data.
- You may request correction of inaccurate data.
- You may request temporary restriction of data processing while corrections are made.
- You may withdraw consent for the use of your personal data at any time.